FAQs

What is the schedule of shows?

Visit https://thefestivalofsmallhalls.com/schedule/ to view the full schedule of shows.

How do I purchase tickets?

Visit https://ontariosmallhalls.frontgatetickets.com to view all available tickets. To encourage physical distancing, all sales are online-only.

 

Can I purchase tickets at the door?

To ensure the safety of our staff and guests during this unprecedented time, we do require all ticket purchases to be made in advance. This allows us to reduce contact and collect the appropriate information required by health authorities for contact tracing post-event, if required.

 

Where can I stay nearby (hotel)?

There are beautiful lodges, inns and bed & breakfasts within close proximity to our venues. 

 

How can a business sponsor The Festival of Small Halls?

We’d love to hear from you! Please send an email with your expression of interest to thefestivalofsmallhalls@gmail.com

 

What can I bring/not bring?

Please don’t bring alcohol/cameras/bad attitudes.

 

Are there any refreshments available at the show?

We encourage you to bring your own filled water bottles and light snacks if you require food. There will be no concessions for sale, in order to limit the need for interactions between patrons and staff/volunteers. Please take wrappers and packaging with you as you leave the venue.

 

Do you have a cell phone policy?

We ask that you kindly turn your cell phones to silent mode at the shows. Please refrain from taking video and/or flash photography of the performances.

 

What is the parking situation?

Parking will be specific to each hosting venue. There is accessible parking available at each of our 4 selected venues this fall.

 

Are the participating venues accessible?

Most, but not all Small Halls are accessible. Scroll to the bottom of each HALL page and look for the symbol to see which venues are accessible.

 

Where is the venue and how do I get there?

Please take a look at the Locations Map for more information. Note that the festival does not provide transportation.

 

Can I leave and come back (re-entry)?

Yes

 

Are service animals allowed?

Yes, trained service animals are permitted. Please contact us prior to ticket purchase so we can make arrangements for your group.

 

How do I get a media/press pass?

For all publicity inquiries, please contact Rosanne Lake at publicity@thefestivalofsmallhalls.com.

 

What safety measures are in place with regards to COVID-19?

First and foremost, if you are not feeling well, and are exhibiting any symptoms of COVID-19, you are not permitted to attend the event. We encourage you to use your local health authority’s self-assessment tool and follow their guidance. 

As per health guidelines and regulations, personal protective masks need to be worn in all indoor spaces. Therefore, we require all audience members and staff to wear masks at all times while inside the venue. Hand sanitizing stations will be provided at the entrance to the venue. All seating groups will be spaced 2 meters (6 feet) apart; if attending the show with someone in your social bubble you may be seated together. To assist us here, please plan to arrive as a group at the same time.

Additional measures include:

  • Frequent cleaning of high touch surfaces.
  • Patrons in line must be spaced 2 meters (6 feet) apart.
  • Hand sanitizer available at all venues, we encourage you to bring your own in addition to your personal mask.
  • Touch-less ticket scanning.
  • Limited/unavailable access to concessions at intermission.

 

Will there be a barrier between the performers and the audience?

In most cases, there will be a plexiglass barrier between the performers and the audience as per current health guidelines. 

 

Do you collect information for contact tracing?

Yes, we are required to collect contact information for all people present in the venue. We ask for this information at the time of purchase. This information will only be used for the purpose of contacting you about your order, and/or informing parties of potential exposure to COVID-19. The purchaser is responsible for communicating relevant information to members of the group.

 

Will there be merchandise available to purchase?

We encourage you to purchase artist merchandise online as it will not be available in-person at the events. Please view the artist’s website for available options.

 

I cannot attend the show due to illness, can I get a refund?

If you are experiencing signs or symptoms of COVID-19, or have been advised by a health professional to self-quarantine during the event, please contact us with your ticket order number and we will assist with an exchange or refund.

Note that our refund policy has been updated as follows:

Refund Request Date
  • 7 days prior or more before day of show – a full refund will be issued, except for the order handling fee which is non-refundable.
  • 6 or fewer days before day of show – a 50% refund of ticket price will be issued, except for the order handling fee which is non-refundable.
  • Day of show or afterward – no refund will be issued.

Will the events be livestreamed / can I watch the events online?

These events will not be livestreamed. Stay tuned for more information regarding online access.